Optional shore excursions, alternative dining, selected shows / entertainment, items of personal nature such as beverages, telephone calls, facsimile or e-mail services, shop purchases, laundry, beauty treatment, hairdressing and massage services, medical services, port charges, fuel charges, insurance, government taxes and fees are not included in the fare.

Passage for a pregnant woman will only be permitted before her 24th week of pregnancy at the time of sailing. Children aged 6 months or less at the commencement of the cruise will be refused permission to board the cruise ship.

At the current time, no vaccinations are compulsory for any Star Cruises destination. However, guests may wish to consult their doctor to make sure their immunisation records are up-to-date or if any further vaccinations are required in those countries that are in their cruise itinerary.

Smart casual attire is suitable for most occasions. For your dining pleasure as well as for other guests, elegant casual attire is required during dinner at fine dining restaurants such as Bella Vista onboard SuperStar Virgo. However, a lounge suit or jacket and tie for men, and an evening dress for ladies, are recommended on gala nights.

Most foreign currencies are accepted onboard at prevailing exchange rates. The onboard currency will be that of the country where the ship is based (e.g. Singapore dollars for cruises out of Singapore, Hong Kong dollars for cruises out of Hong Kong). Most major credit cards (Visa / Master / JCB / Amex / Diners) are accepted, along with travellers cheques,but not personal cheques.

Most areas onboard our vessels are accessible to the physically challenged. There are also cabins for the physically challenged, with wider doorways and larger bathrooms with grab bars and folding shower seats. The ship also provides wheelchairs for emergency purposes.

For your comfort and convenience, we recommend that each guest take no more than one suitcase and one hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship's hold. Your total baggage weight should not be more than 30kg.

Check-in baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.

Choose from a wide range of well appointed suites and staterooms that include staterooms with balcony on ships like SuperStar Virgo and SuperStar Aquarius.

Suite occupants enjoy priority check-in and will be accompanied onboard by Guest Services staff while luggage will be sent directly to the cabin . .

Hairstyling and beauty services are available

Our Child Care Centres provide fun activities for the young ones under the care of our staff. A baby-sitting service is also available at a nominal charge.

If your kids are old enough to look after themselves, we have plenty of facilities and activities to keep them occupied and entertained. Please check with the respective Child Care Centre for detailed programmes.

*Facilities vary from vessel to vessel.

You can enjoy up to 6 meals a day which are included in the cruise package at the main dining restaurants or dine at our alternative restaurants which includes the Taj, a fully certified 'Halal' outlet on SuperStar Virgo at moderate charges.

Please present your Access Card when entering any restaurant for verification purposes.

Our restaurants have ample seating to accommodate all guests over the dining periods. However, to avoid any congestion, you may wish to eat earlier or later during the meal period.

There is a nominal corkage charge if you bring your own alcoholic beverage to any of the dining outlets.

Power outlets in the cabins provide 110V or 220V power with 2-pin and 3-pin sockets.

Bathroom power points provide both 110V and 220V power and travel adaptors are available from Housekeeping.

*Power outlets vary from vessel to vessel.

A wide spectrum of entertainment which includes exciting live cabaret shows, discotheques, karaoke and card rooms, video games, organised activities and deck games are available onboard.

Guests are advised to book early for their gala dinner seating in their choice of restaurant to avoid disappointment.

Our multi-lingual crew hail from over 40 nations and all of them speak English. But you will almost certainly find someone who will be more than happy to chat with you in your own language.

We offer complete laundry and valet services at a nominal charge.

In the event of minor accidents, inconveniences and emergencies while at sea, there is a fully qualified physician and a team of nurses onboard to assist. The clinic is open daily at posted hours.

Emergency medical attention is available around the clock by contacting the Reception. Basic medicine with your doctor's prescription are also available.

Guests can view photographs taken during the cruise for available for purchase.

*Outlets may differ from vessel to vessel

You may enjoy truly pursuits from the active workout at the gym or a game of basketball to something more relaxed like the jaccuzi ,pool and sauna

Continental breakfast and snacks are available throughout the day at nominal charges.

*Cabin Service varies from vessel to vessel.

Safe deposit boxes are available free of charge in some cabins and at the Reception.

Our friendly crew at the Reception or our Shore Excursion Counter will be happy to explain the different options available at each port of call. You may join one of our pre-arranged tours or opt for free and easy on your own. As seats per tour are limited it is best to pre-book your shore excursion

For shore visits, casual wear and comfortable walking shoes or sandals are recommended while suitable beachwear are ideal for island excursions. (Skimpy beachwear is inappropriate in Muslim countries).

Bring sports or gym attire if you are planning to play golf, tennis or workout.

During shore visits, however, it is wise to avoid consuming tap water or drinks with ice from street vendors.

Smoking is permitted on open decks and at designated public areas only.

The Star Navigator is a daily bulletin that takes you through entertainment, dining and other activities onboard.

For safety reasons, please do not leave your child unattended and guests are advised to take additional precautions while swimming. As towels are available provided at the poolside, please refrain from bring any from the cabin.

The use of the swimming pools and Jacuzzis are for adults and teenagers over the age of 12 years only while there are also children's swimming pools and Jacuzzis on certain vessels.

All users of the pools and Jacuzzis must wear proper swimming attire.

There is a charge for using the satellite network for telephone and facsimile services or e-mail. You may call from the Reception or dial direct from your cabin. There are instructions in all cabins. Alternatively, you may contact our operator for assistance.

Your smile is the most valuable return you can give our friendly crew. We have a 'No Tipping' policy onboard.

Please contact our operator to arrange for a wake-up call.

The water onboard is perfectly safe for drinking. Hot water can be delivered to your stateroom by Housekeeping at your request.

Freestyle Cellular Service

Star Cruises guests can make and receive calls, send and receive text messages, read emails and surf the web on their own cell phones and mobile devices just as they do on land when the ship is at sea, thanks to Wireless Maritime Services' Cellular@Sea Service. Just check with your cellular phone carrier that your cell phone will be able to roam internationally. Keeping in touch with your friends and family, while at sea, has never been easier.

Questions and Answers

Q: Is Cellular@Sea Service available in port?

A:The Cellular@Sea service will automatically shut down when a ship is entering port, and turn on when the ship is at least 12 nautical miles at sea. When connected to Cellular@Sea, GSM phones will either display "WMS", "CellularAtSea", "908.18" or "Nor-18".

Q: How much will I be charged when I use my cell phone onboard?

A: The rates vary according to your cellular phone carrier and the pricing /roaming plan which you have established with them directly. The charges incurred will appear on your normal mobile carrier's bill you receive at home. For more information on exact pricing contact your carrier or visit their webpage.

Q: Can my family call me onboard?

A: Yes, Star Cruises guests can also be contacted on our ships by calling the guest's cell phone number. The service works just as it does on land. If the party does not answer, a voice message can be left on the phone and later retrieved by the guest.

Q: How to make calls?

A: Dial "+" followed by country code, city code and number, just as you would when traveling abroad.

For more information about Cellular@Sea and Wireless Maritime Services, please visit: www.wmsatsea.com

There may instances where you would need to be complete certain documentation and bring along your passport to enable you to disembark at some ports of call. We will hand out these documents as necessary. If you encounter any difficulty in filling in the forms, our crew will be happy to assist you.e.

We suggest settling your account the night before or at least three hours prior to disembarkation Alternatively, you may opt for the "Star Express Check-out" by completing the necessary forms and handing them to the Reception during the cruise for itemized billing to be sent to the cabin.
Cruisers are encouraged to use this facility for a hassle free disembarkation.

You may collect your passport presenting your Access Card / government photo identity card.
If you want to collect passports on behalf of your family and friends, you need to have their Access Cards. Children who have their own passport or identification document and who cannot sign must be accompanied by their guardian / parents.
Details of collection time and venue will be printed in the Star Navigator found in every cabin or at the Reception. Please refer for details.

Should you require assistance to unload your baggage from the ship, please leave your baggage with name clearly written on the luggage tag outside your cabin door as advised in the disembarkation notice which will be placed in your cabin.
Your luggage will be collected and delivered to the luggage collection area of the respective port of disembarkation.
It's time to say goodbye and we hope you enjoyed your cruise. To make your disembarkation as smooth as possible , guests will be ushered out in staggered groups. Please gather at your designated waiting area to await your turn to disembark.

At the end of your cruise, please complete our Guest Feedback Form. We take all comments seriously to improve our services commend our crew and to better serve you in the future.