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Getting Prepared


Travel Documents

Please ensure that you bring along the proper travel documents for your cruise.

An international passport with a minimum validity of six months from the date of sailing is required for international cruises while domestic cruises require a government photo identity card.

(Any child whose travelling document is attached to the parent's passport must travel with the parent).

For domestic routes:

the child's original birth certificate is required.

For all destinations cruise:

international passport with work permit / employment pass / student pass / immigration card is required

You may also need to obtain visas for certain countries on your cruise itinerary and we advise that you contact your travel agent for details and assistance.

Pre-Cruise

  • What's Not Included In My Cruise Fare

    Optional shore excursions, alternative dining, selected shows / entertainment, items of personal nature such as beverages, telephone calls, facsimile or e-mail services, shop purchases, laundry, beauty treatment, hairdressing and massage services, medical services, port charges, fuel charges, insurance, government taxes and fees are not included in the fare.

  • Passage Restrictions

    Passage for a pregnant woman will only be permitted before her 24th week of pregnancy at the time of sailing. Children aged 6 months or less at the commencement of the cruise will be refused permission to board the cruise ship.

  • Vaccination

    At the current time, no vaccinations are compulsory for any Star Cruises destination. However, guests may wish to consult their doctor to make sure their immunisation records are up-to-date or if any further vaccinations are required in those countries that are in their cruise itinerary.

  • Clothing

    Smart casual attire is suitable for most occasions. For your dining pleasure as well as for other guests, elegant casual attire is required during dinner at fine dining restaurants such as Bella Vista onboard SuperStar Virgo. However, a lounge suit or jacket and tie for men, and an evening dress for ladies, are recommended on gala nights.

  • Currencies

    Most foreign currencies are accepted onboard at prevailing exchange rates. The onboard currency will be that of the country where the ship is based (e.g. Singapore dollars for cruises out of Singapore, Hong Kong dollars for cruises out of Hong Kong). Most major credit cards (Visa / Master / JCB / Amex / Diners) are accepted, along with travellers cheques,but not personal cheques.

  • Physically Challenged Guests

    Most areas onboard our vessels are accessible to the physically challenged. There are also cabins for the physically challenged, with wider doorways and larger bathrooms with grab bars and folding shower seats. The ship also provides wheelchairs for emergency purposes.

  • Luggage

    For your comfort and convenience, we recommend that each guest take no more than one suitcase and one hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship's hold. Your total baggage weight should not be more than 30kg.

    Check-in baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.

Embarkation

  • Arrival at the check in area

    Upon arrival at the check-in area ,please present your Confirmation Slip to the staff present and proceed to one of the colour coded carpets that correspond to the following:


    Yellow for Admiral Class, red for Balcony Class* and blue for World Cruisers.

    If you're an Admiral Class guest, our Guest Services Co-ordinator will meet and assist you with the check-in.

    For Balcony Class* guests, it is best that you check in together with your family, relatives and friends if everyone is cruising on Balcony Class to enjoy priority embarkation.

    Please note that if you are booked on Balcony Class* while your family, relatives and friends are sailing as World Cruisers, it is not possible to check-in on their behalf and neither will they enjoy priority check-in or boarding.

    As there may be a large number of World Cruiser guests checking in it is advised that only one person check in on behalf of the rest of the group but please ensure that you have all their passports and proper travel documents ready.

    *Note : Balcony Class is available on SuperStar Virgo & SuperStar Aquarius only.

  • Waiting to check-in

    While waiting to check-in our staff will check your passport for validity and visas (if required) as a pre-check-in procedure to expedite the check-in process.




    Please present your passport / government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard. Upon receipt of your Access Card, you should sign it immediately like any credit card.

    Admiral Class, Balcony Class and World Cruiser guests will receive Yellow, Red and Blue Access Cards respectively.

    Have the relevant immigration forms completed together with your passport during check-in.

    For your comfort and convenience, we recommend that each guest take no more than one suitcase and one hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship's hold. Your total baggage weight should not be more than 30kg.

    Check-in baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.

     

  • Boarding

    Guests will need to pass through security screening and present their Access card prior to boarding.


    Those cruising with children may hold their Access Cards on their behalf.

    As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.

    Upon entering the ship please hand your Access Card to the crew to 'swipe' and 'encode' your cabin details and record your presence onboard.

    Please do not walk through without 'encoding' as you will not be able to gain access to your cabin.

    Remember to swipe your access card whenever you leave or enter the ship.
     

Onboard

  • Accommodation

    Choose from a wide range of well appointed suites and staterooms that include staterooms with balcony on ships like SuperStar Virgo and SuperStar Aquarius.

    Suite occupants enjoy priority check-in and will be accompanied onboard by Guest Services staff while luggage will be sent directly to the cabin . .

  • Beauty Services

    Hairstyling and beauty services are available

  • Child Care / Children's Activities*

    Our Child Care Centres provide fun activities for the young ones under the care of our staff. A baby-sitting service is also available at a nominal charge.

    If your kids are old enough to look after themselves, we have plenty of facilities and activities to keep them occupied and entertained. Please check with the respective Child Care Centre for detailed programmes.

    *Facilities vary from vessel to vessel.

  • Dining

    You can enjoy up to 6 meals a day which are included in the cruise package at the main dining restaurants or dine at our alternative restaurants which includes the Taj, a fully certified 'Halal' outlet on SuperStar Virgo at moderate charges.

    Please present your Access Card when entering any restaurant for verification purposes.

    Our restaurants have ample seating to accommodate all guests over the dining periods. However, to avoid any congestion, you may wish to eat earlier or later during the meal period.

    There is a nominal corkage charge if you bring your own alcoholic beverage to any of the dining outlets.

  • Electrical Outlets*

    Power outlets in the cabins provide 110V or 220V power with 2-pin and 3-pin sockets.

    Bathroom power points provide both 110V and 220V power and travel adaptors are available from Housekeeping.

    *Power outlets vary from vessel to vessel.

  • Entertainment

    A wide spectrum of entertainment which includes exciting live cabaret shows, discotheques, karaoke and card rooms, video games, organised activities and deck games are available onboard.

  • Gala Dinner

    Guests are advised to book early for their gala dinner seating in their choice of restaurant to avoid disappointment.

  • Language Onboard

    Our multi-lingual crew hail from over 40 nations and all of them speak English. But you will almost certainly find someone who will be more than happy to chat with you in your own language.

  • Laundry

    We offer complete laundry and valet services at a nominal charge.

  • Medical Facilities

    In the event of minor accidents, inconveniences and emergencies while at sea, there is a fully qualified physician and a team of nurses onboard to assist. The clinic is open daily at posted hours.

    Emergency medical attention is available around the clock by contacting the Reception. Basic medicine with your doctor's prescription are also available.

  • Photo Gallery*

    Guests can view photographs taken during the cruise for available for purchase.

    *Outlets may differ from vessel to vessel

  • Recreation

    You may enjoy truly pursuits from the active workout at the gym or a game of basketball to something more relaxed like the jaccuzi ,pool and sauna

  • Room Service*

    Continental breakfast and snacks are available throughout the day at nominal charges.

    *Cabin Service varies from vessel to vessel.

  • Safe Deposit Box

    Safe deposit boxes are available free of charge in some cabins and at the Reception.

  • Shore Excursions

    Our friendly crew at the Reception or our Shore Excursion Counter will be happy to explain the different options available at each port of call. You may join one of our pre-arranged tours or opt for free and easy on your own. As seats per tour are limited it is best to pre-book your shore excursion

    For shore visits, casual wear and comfortable walking shoes or sandals are recommended while suitable beachwear are ideal for island excursions. (Skimpy beachwear is inappropriate in Muslim countries).

    Bring sports or gym attire if you are planning to play golf, tennis or workout.

    During shore visits, however, it is wise to avoid consuming tap water or drinks with ice from street vendors.

  • Smoking

    Smoking is permitted on open decks and at designated public areas only.

  • Star Navigator

    The Star Navigator is a daily bulletin that takes you through entertainment, dining and other activities onboard.

  • Swimming Pool

    For safety reasons, please do not leave your child unattended and guests are advised to take additional precautions while swimming. As towels are available provided at the poolside, please refrain from bring any from the cabin.

    The use of the swimming pools and Jacuzzis are for adults and teenagers over the age of 12 years only while there are also children's swimming pools and Jacuzzis on certain vessels.

    All users of the pools and Jacuzzis must wear proper swimming attire.

  • Telephone Calls / Facsimile / E-mail

    There is a charge for using the satellite network for telephone and facsimile services or e-mail. You may call from the Reception or dial direct from your cabin. There are instructions in all cabins. Alternatively, you may contact our operator for assistance.

  • Tipping

    Your smile is the most valuable return you can give our friendly crew. We have a 'No Tipping' policy onboard.

  • Wake Up Call

    Please contact our operator to arrange for a wake-up call.

  • Water

    The water onboard is perfectly safe for drinking. Hot water can be delivered to your stateroom by Housekeeping at your request.

  • Cellular Phone Service & Texting at Sea

    Freestyle Cellular Service

    Star Cruises guests can make and receive calls, send and receive text messages, read emails and surf the web on their own cell phones and mobile devices just as they do on land when the ship is at sea, thanks to Wireless Maritime Services' [email protected] Service. Just check with your cellular phone carrier that your cell phone will be able to roam internationally. Keeping in touch with your friends and family, while at sea, has never been easier.

    Questions and Answers

    Q: Is [email protected] Service available in port?

    A:The [email protected] service will automatically shut down when a ship is entering port, and turn on when the ship is at least 12 nautical miles at sea. When connected to [email protected], GSM phones will either display "WMS", "CellularAtSea", "908.18" or "Nor-18".

    Q: How much will I be charged when I use my cell phone onboard?

    A: The rates vary according to your cellular phone carrier and the pricing /roaming plan which you have established with them directly. The charges incurred will appear on your normal mobile carrier's bill you receive at home. For more information on exact pricing contact your carrier or visit their webpage.

    Q: Can my family call me onboard?

    A: Yes, Star Cruises guests can also be contacted on our ships by calling the guest's cell phone number. The service works just as it does on land. If the party does not answer, a voice message can be left on the phone and later retrieved by the guest.

    Q: How to make calls?

    A: Dial "+" followed by country code, city code and number, just as you would when traveling abroad.

    For more information about [email protected] and Wireless Maritime Services, please visit: www.wmsatsea.com

  • Cashless System

    Your Access Card functions as a charge card and stateroom key onboard our vessels.
    You will be able to use this card onboard when you patronise any of our food and beverage and service outlets as cash is not accepted in any of our outlets.
    Please ensure that you sign your name at the back of the card as a verification for us and present it to our Service crew when you want to settle your bill.
    There is an initial credit limit for your Access Card which may be increased by presenting your credit card for verification at the Reception.
    Major credit cards (Visa / Master / JCB / Amex / Diners) are accepted with a specified floor limit.

  • Children's Credit Barring

    Should you wish to limit or bar the use of your children's Access Cards for purchases, please have them re-encoded at the Reception.
    Otherwise, your children may sign for any facilities or purchases and you will be liable for those charges.

  • Access Card Loss

    Please report the loss of your Access Card immediately to the Reception where a new one will be issued and the former invalidated.
    This will prevent any liability for charges incurred on the lost card.

  • As safety is Star Cruises' number one priority we require you to attend the safety drill on the first day of the cruise.

    This consists of a general briefing on the safety equipment, guidelines and procedures that you should follow in the unlikely event of an emergency.
    Please note that heating elements, hotplates and electric irons are not allowed onboard.
    A Muster Station is an assembly point where you should proceed to in the event of an emergency. Its location can be found on your Access and there is also a sign at the back of your cabin door that shows you the direction to your Mustar Station.
    Please watch the in-house passenger safety video for more information.

  • Conduct

    The Captain reserves the right to evict guests from the ship in cases where their conduct affects the safety and comfort of other guests. In these instances, Star Cruises accepts no liability or other expenses incurred by these guests.
    When returning to your cabin late at night, please be considerate of others who may have retired early and do not allow your children to run up and down the cabin corridors.

Disembarkation

  • Disembarking During Your Cruise

    There may instances where you would need to be complete certain documentation and bring along your passport to enable you to disembark at some ports of call. We will hand out these documents as necessary. If you encounter any difficulty in filling in the forms, our crew will be happy to assist you.e.

  • Bill Settlement / Star Express Check Out

    We suggest settling your account the night before or at least three hours prior to disembarkation Alternatively, you may opt for the "Star Express Check-out" by completing the necessary forms and handing them to the Reception during the cruise for itemized billing to be sent to the cabin.
    Cruisers are encouraged to use this facility for a hassle free disembarkation.

  • Passport Collection

    You may collect your passport presenting your Access Card / government photo identity card.
    If you want to collect passports on behalf of your family and friends, you need to have their Access Cards. Children who have their own passport or identification document and who cannot sign must be accompanied by their guardian / parents.
    Details of collection time and venue will be printed in the Star Navigator found in every cabin or at the Reception. Please refer for details.

  • Baggage Assistance

    Should you require assistance to unload your baggage from the ship, please leave your baggage with name clearly written on the luggage tag outside your cabin door as advised in the disembarkation notice which will be placed in your cabin.
    Your luggage will be collected and delivered to the luggage collection area of the respective port of disembarkation.
    It's time to say goodbye and we hope you enjoyed your cruise. To make your disembarkation as smooth as possible , guests will be ushered out in staggered groups. Please gather at your designated waiting area to await your turn to disembark.

  • At the End of Your Cruise

    At the end of your cruise, please complete our Guest Feedback Form. We take all comments seriously to improve our services commend our crew and to better serve you in the future.

Embarkation Ports Address

You may embark our ships at the following port/terminals in the respective countries listed below.

HONG KONG
Name of Port Address of Port
Ocean Terminal Cruise Passenger Hall, Level 2, Ocean Terminal, Harbour City, T.S.T.
Tel :+(852) 2118 8511
Fax :+(852) 2736 2481
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CHINA
Name of Port Address of Port
Sanya Phoenix Island International Cruise Terminal Level 1, Sanya Phoenix Island International Cruise Terminal, 3 Sanya Bay Road, Sanya, Hainan Province
View Map
MALAYSIA
Name of Port Address of Port
Swettenham Pier Cruise Terminal Swettenham Pier, 1A, Persiaran King Edward, 10300 Penang, Malaysia. (There is no colour coded carpets for the check-in and boarding areas)
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Port Klang Cruise Centre Port Klang Cruise Centre
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Kota Kinabalu Port Wisma Pelabuhan, Tingkat 3r d, Jalan Tun Fuad, Tanjung Lipat, Locked Bag 75, 88992 Kota Kinabalu, Sabah
Tel :+(60) 88 538500
Fax :+(60) 88 254089
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SINGAPORE
Name of Port Address of Port
Singapore Terminal Singapore Cruise Centre, 1 Maritime Square, HarbourFront Centre Singapore 099253
Tel :+(65) 6226 1168
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TAIWAN
Name of Port Address of Port
Keelung Port No.1, Zhongzheng Rd. Zhongzheng Dist., Keelung City 202, R.O.C
Tel :+(886) 2 2420 8120
Fax :(886) 2 2420 2494
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Kaohsiung Port No.2, Gushan 1st Rd., Gushan Dist., Kaohsiung City 804, R.O.C
Tel :+(886) 7 561 2311
Fax :+(886) 7 561 1694
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